Cancellation and refund policy

If you are not completely satisfied with your purchase, do not hesitate to contact us:


You have 15 days to return an item from the date you received it (Important products considered personal hygiene, can not be returned).

To be eligible for a return, your item must be unused and in the same condition you received it.

Your item must be in the original packaging.

Your item must have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your return.

We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund for the same cost of the product (discounting the transport cats) by means of a gift voucher to be able to use it through our website and without expiration date.

You will receive the gift voucher in your customer account once we have verified that the return is processed correctly.


You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable.

If you receive a gift voucher, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about how to return your item,